Cancellation Policy

Notice periods

We ask for at least 24 hours' notice for any cancellation or reschedule. This allows us to offer your appointment slot to another patient and respect our clinicians' time.

Late cancellation

Cancellations with less than 24 hours' notice are charged at 50% of the session fee.

Same-day cancellation or no-show

Cancellations made on the day of the appointment, or missed appointments, are charged at the full session fee.

How to cancel

• Call your clinic directly — numbers on our Locations page
• Email your clinic
• Use our online booking system

Exceptions

We understand that emergencies happen. If you need to cancel at short notice due to illness or an unavoidable situation, please get in touch — we'll always do our best to waive the fee.

Insurance-covered appointments

If your appointment is covered by private medical insurance, late cancellation fees are charged to you, not your insurer, in line with standard insurance practice.