Complaints
We take every piece of feedback seriously. Here's how to raise a concern.
Our commitment
We're committed to providing the highest standard of care. If we fall short, we want to hear from you so we can put things right.
How to raise a complaint
There are several ways to get in touch:
- Speak to your clinician — the quickest way to resolve most concerns
- Speak to clinic reception — they can escalate on your behalf
- Email us at feedback@themedical.co.uk
- Write to us at our head office (address below)
What to include
- Your name and contact details
- The clinic, clinician and date involved
- A clear description of what happened
- What outcome you would like
Our response timeline
- We acknowledge all complaints within 3 working days
- We aim to provide a full response within 20 working days
- If it'll take longer, we'll tell you why and give you a new deadline
If you're not satisfied
If you're unhappy with our response you can escalate to the relevant regulator:
- Chiropractic concerns: General Chiropractic Council
- Physiotherapy concerns: Health and Care Professions Council (HCPC)
- Osteopathy concerns: General Osteopathic Council